Looking for feedback? 25 more questions you can ask NOW!

In my last post I shared 17 role-based questions you could use to get some really awesome feedback using Rypple right now. Here’s part two of that list; 25 function-based questions you can use right away.

Customer Engagement

(Note: for a more comprehensive approach to client engagement, check out: 4 Tips for engaging your clients)

• What’s one thing we could do to improve the level of service we provide you?

• What’s the #1 thing that you feel differentiates our service from that of our competition?

• How did the service we provided you drive the most value in terms of business outcomes?

• If you could tell our management team one thing to help them better understand your needs as a customer, what would that be?

• What’s one thing we can do to enhance the clarity of our written proposals?

• How can we keep you better informed regarding product/service changes within our organization?

Leadership development

• What are the three key behaviors of the top leaders in our organization?

• What is one thing I can do NOW to help us reach our goals?

• What is one thing I can do to become a more effective leader?

• What is one problem/initiative I should take responsibility for to improve our business performance?

• What is one thing you think I should do more, and one thing you think I should less?

Learning & Development/Training

(Note: check out the video of Megan Breiseth, Director of Professional Development at InsideTrack as she explains how her organization uses Rypple to get timely feedback on their training activities)

• What content/material/topics do you feel should be included in our training course/curriculum that isn’t today?

• What topic were you most and least clear on from the recent course/session you attended?

• What’s one thing we could change about the way the content is delivered that would improve the overall value of the course to you?

• Do you feel the pace of the instructor allowed you to follow along properly? If not, what changes would you recommend?

Sales

(Note: these questions can be asked by sales leadership to the field organization or individual contributors to their peers)

• What are the top 3 objections you get from customers during the conversion process?

• What can we do to better share key knowledge and market intel across the sales team?

• What were the top 3 barriers that prevented you from making your number last year?

• What changes can we make to the comp plan to more closely align you with our business strategy?

• How can I more effectively differentiate our products in an effort to drive more sales?

• Product aside, what are the top things you say to differentiate our offering during the sales cycle?

Software Development

• What is one thing we can do to improve the development process next iteration?

• What was your biggest blocker this past iteration?

• What’s the most important thing we can do to improve the QA process and reduce the number of bugs in our software?

• What is one thing we can do to more clearly define responsibilities next iteration?