Archived Posts

Posts in the ‘How to Rypple’ Category

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February 3rd, 2010

Getting Started with Rypple

Posted by David Priemer, Product & Community

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Welcome to Rypple!

Looking for the best way to get started? Here are some simple steps and tools to help you on your way!

Step 1:

Watch the video below which explains what Rypple is and how it works

Step 2:

Check out an overview of the Rypple feature set & 4 Easy Steps to Getting Started with Rypple

Step 3:

Read some helpful blog posts to help supercharge your Rypple experience: rssicon

Still looking for more?

  • Who uses Rypple?: videos, stories, and case studies from real Rypple users
  • Why Rypple? the science and rationale behind how Rypple works?

RyppleTV

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December 10th, 2009

Life after feedback: 2 things you should do now!

Posted by David Priemer, Product & Community

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So you followed the 4 East Steps to Getting Started with Rypple and you got some insights from your crowd. Fantastic! Now what?

In my latest video blog I talk about the two things you should do next :

  1. Follow up: seek clarification & engage your audience
  2. Take action: tell your crowd what you’re going to do with their insights

Tip: the second one is hands down THE most important thing you can do with your feedback, so don’t forget to do it!

Enjoy!

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December 8th, 2009

4 Easy steps to getting started with Rypple

Posted by David Priemer, Product & Community

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People ask me, “what’s the easiest way for me to get started with Rypple?”.

Here are four super-easy tips to help get you going:

  1. Get insights from YOUR Crowd
  2. Give insights
  3. Get feedback on “one thing”
  4. Take action!

1. Get insights from YOUR Crowd

We all work with colleagues, clients, mentors, and friends who have insights on how we can take our game to the next level. The problem is, we rarely ask these people to share their thoughts so these helpful insights remain hidden. As John Foster from IDEO discusses in a recent blog, tapping into those insights and making yourself open to them is the best way to get started down the road to continuous improvement.

Action: login to Rypple and create a group of advisers (left hand side of screen). Rypple will periodically remind them to share their insights on how you’re doing, resulting in a continuous stream of great ideas designed especially for you!

Screenshot of setting up a group
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2. Give insights

You probably have lots of thoughts on how the people and processes you deal with every day can be improved. Don’t keep them bottled up! Use Rypple to share them with a friend, colleague, or manager quickly and anonymously right from your email account.

Action: Send an email to give@rypple.com. Put the recipients’ email addresses in the subject line and your feedback in the body of the message. Hit send and your anonymous feedback will be on it way! Learn more about give@rypple.com. (Tip: give feedback anytime by trying this from your mobile device)

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3. Get feedback on “one thing”

The best way to learn fast and get ahead quicker is to reach out and ask the people around you for feedback. The trick is uncovering your personal blind-spots and asking super-focused questions that expose them and yield actionable insights. That’s why using the “one thing” technique is so powerful!

Action: In Rypple, click on the group you create in step 1 and ask them a question starting with the phrase, “What’s one thing….” (e.g. “What’s one thing I can do to be a more effective manager?” or “What’s one thing we can do to improve the value of our weekly meetings?”).

Screenshot of asking a question
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4. Take Action!

Want to know a secret? The most helpful feedback is the world is totally useless unless you use it to take action and drive yourself forward! In fact, the key is not only taking action, but letting the people around you know about it. In one of his studies (pgs 6-7), leadership coach/guru Marshall Goldsmith talks about the importance of follow-up to drive engagement. Think about it. If people see you’re using their feedback to improve, not only will your stock increase in value, but they’ll be more likely to provide it again!

Action: Once you’ve received feedback from step 3, click the “Take Action” button below the results and let your crowd know what action you plan on taking. Rypple will send a notification back to your advisers, demonstrating the value of their help!

Screenshot of take action control
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December 4th, 2009

Group Feedback

Posted by Nathaniel Rottenberg, Community Marketing

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Steve Roesler has a great post up on All Things WorkplaceIt’s Not the Feedback, It’s What Follows. He makes an interesting point about feedback:

Always remember that feedback is more indicative of the sender than the recipient. Feedback says, “Here’s what I think based on my expectations of you in these specific areas.”

This is a really interesting point and especially important to remember when you’re creating Rypple groups. The feedback that you receive will be anonymous so it’s important to choose people who will provide helpful and constructive feedback. Create groups of people who are ‘experts’ in the areas you want to focus on, so their expectations will be high and their feedback more valuable.

The real payoff can come from discovering where you need to clarify or re-visit what’s really expected and honestly discussing what’s really possible.

Be sure to follow up with your group members by taking action and sharing their feedback. Following up on their feedback allows you to clarify something that you might not understand. When you take action you can let your advisers know why you’ve decided to take a particular action. By doing this you’re creating a dialogue and increasing communication with your group.

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November 24th, 2009

Give Feedback by Email

Posted by Nathaniel Rottenberg, Community Marketing

1 comment

Ever wanted to quickly share a piece of feedback?

Now it’s as easy as sending an email. Giving feedback by email lets you share advice and feedback with anyone, at anytime, from anywhere, all without having to login to Rypple. Just send an email to give@rypple.com and we’ll anonymize your feedback and pass it along.

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November 24th, 2009

Get Feedback by Email

Posted by Nathaniel Rottenberg, Community Marketing

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Ever wanted to quickly get feedback?

No probelm! You can create a feedback request right from your inbox without having to login to Rypple. Just send an email to get@rypple.com, put your advisers’ emails in the subject and your question in the body, and we’ll send it along so they can reply anonymously.

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November 16th, 2009

First Video Blog: The Signature Hook

Posted by David Priemer, Product & Community

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With my new beard and my kid’s drawings over my shoulder, I’ve finally crafted the first of what I hope will be many Rypple video blogs!

In our first installment I build off of a concept discussed at the end a recent blog on how to use Rypple to engage your clients.

The technique I mention here, know as the “signature hook”, is something I’ve seen a number of Rypple users do lately and it’s so awesome I just had to share it. After watching the video, if you’d like to try the technique for yourself, I’ve included the instructions at the bottom. Enjoy…and long live Chuck Norris!

Instructions on how to create your own “signature hook”:

1. Login to your Rypple acount (or click HERE to get one)

2. Start typing your “signature hook” question in the feedback box (see video for ideas).

3. Edit the custom URL (for instance, “howsmydriving”) for your question and click “Ask Now”

4. Paste the URL into your email signature

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November 11th, 2009

Help Us Improve the Rypple Blog

Posted by Jordan Satok, Marketing

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At Rypple, we’re constantly striving to improve. The Rypple Blog has been something both Nathaniel and I have been focusing on recently, and we want to know what you think we can do to improve. I’ve created a Rypple Feedback Box that you can use to help us improve.

As always, your feedback is completely anonymous, so please be honest with your feedback!

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October 26th, 2009

Get your own Feedback Box!

Posted by Austin Tam, Development

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Over the past few months our users have told us they love Rypple’s simplicity and ease of use when it comes to getting continuous feedback.

Others have found amazing and creative ways to syndicate their feedback requests by including Rypple links in Twitter, their presentation slides, and even their email signatures!

But we know there are tons of you out there that have told us that it would be awesome if you could collect Rypple feedback from your website or blog

Well…say hello to the Rypple Feedback Box!

Now you can get the same super-quick, actionable, and anonymous Rypple feedback you love, right from your website even if you don’t have a forum or a comment section.

What’s so good about the Feedback Box?

  1. Creating one is as easy as creating a regular question on Rypple
  2. You can consolidate all your feedback *in one place* (vs. tons of emails)
  3. It lets you trend the results over time

While you can check out (and use!) our example below, word seems to be spreading fast! Jenny Blake has already put 2 widgets on her blog Life After College, and the awesome new iPhone app site, App of the Day, is also using it (click the Provide Feedback link in the footer to see how).

If you want to give it a try for yourself all you have to do is:

  1. Sign up for a free Rypple account here (or login if you already have one)
  2. Ask a question and select the “Create a widget to embed” option
  3. Copy the widget code into your site (but don’t forget to click the “Ask Now” button before you do)

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September 21st, 2009

Uploading your logo increases response rates

Posted by David Priemer, Product & Community

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A little while a go our friend and social media guru, Joshua Porter, helped break the news about how adding a photo to your Rypple profile can increase your response rates by 15-20%. Amazing how a small photo carefully placed on an email request can create enough of a personal connection to motivate someone to give you feedback! The social web is pretty cool, eh? (yes, I’m Canadian)

Ok, so fast forward a few months later and I’m sitting with Tim Yull talking about Rypple Enterprise when he asks me:

Since Rypple Enterprise customers have the ability to ‘brand’ the service by uploading their logo and changing the color scheme, does doing so impact user engagement at their company?

Good question Tim! (kinda wish I knew the answer to that one…)

Once back at the Rypple lab we ran some stats and lo and behold, yet another amazing result…

Organizations running Rypple Enterprise who branded Rypple with their corporate logo and colors saw a 22% increase in response rates over those who had not!

Again, the social connection created by identifying with one’s own organization, motivates people to engage. Very cool!

We love learning from our user community, so if any of you have any questions or statistical insights you’re curious about, don’t hesitate to reach out!

(As an aside, if you’re the administrator of a Rypple Team or Enterprise account and want to upload your logo, click HERE – requires login)

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