Exposing Your Organization’s Blind Spots

Dr. Dante Morra is the medical director at the Center for Innovation and Complex Care at the University Health Network.  8 months ago Dr. Morra and his team of interprofessional healthcare workers set out to improve patient care through feedback.

The results have been tremendous!

Dr. Morra described his experience in a recent blog post and totally surprised us by putting his thoughts to video.

Since we simply HAD to share this footage, here for your viewing pleasure is the uncut account (2:30) where he describes the power of feedback in terms of:

• exposing your operational blind spots
• driving both personal and operational improvement
• transforming the culture of your organization.

Enjoy!