Feedback Followup

What do you do if a piece of feedback is unclear? Maybe you’d like someone to elaborate on their advice? Only one problem: anonymous feedback makes following up a little difficult. Not any more! You can now followup on a piece of feedback as many times as you like: clarify what you didn’t understand, ask for more suggestions, or even just say thank you. Don’t worry! It’s still completely anonymous. Check out the exchange below in which I asked for feedback, received a response, and then followed up for more info. The identity of my adviser is never revealed.

Filter Your Feed

Your feed contains the feedback you’ve received and the questions you’ve asked. When you’re taking a minute to respond to feedback requests, you can filter your feed to only show the unanswered requests. This is a great way to help you respond to all your colleagues requests. Use the Give filter in your feed, then sort by Unanswered to see them bubble to the top.

Stay tuned for next weeks notes. Same bat channel, same bat time!

]]> http://rypple.com/blog/whats-new-this-week-dec-21st/feed/ 0 http://rypple.com/blog/improve-your-site-by-giving-visitors-a-voice/ http://rypple.com/blog/improve-your-site-by-giving-visitors-a-voice/#comments Thu, 05 Nov 2009 19:26:12 +0000 Jesse Goldman http://rypple.com/?p=3238 I heard a great interview today on the radio. It was with Warren Berger about his new book Glimmer. The book is about design, specifically the impact design has on everything we do. Berger emphasized that good design is an iterative process – constantly evolving your ideas by getting feedback from colleagues and other consumers of your work.

There is an exciting application to creating the optimal site experience in the online world, and probably an obvious one to many designers – in order to remain at the forefront, it’s critical to constantly evolve and update our sites to continue engaging loyal visitors and generate new traffic.

But how do we get the most accurate picture of what our audience wants? Looking beyond site analytics and third party reviews, is there a way to engage visitors directly, not measuring them by the number of clicks, downloads or time on site, but instead by listening to what they have to say?

What if we just ask them?

“Tell me one thing I can do to improve my site for the next time you visit?”

“What topics should I write about?”

“How did you hear about our site and would you tell a friend? Why/why not?”

etc…

Make it easy for your visitors to share their thoughts and you’ll get a great complement to site analytics and the other input you may get.  One idea is to give people a simple feedback box on your site where they can share with you – make it anonymous to encourage participation (some people may be turned off if their comments are made public).

Designing, and re-designing your site experience based on ongoing feedback from the people who actually use it could be a great way to efficiently grow engagement and loyalty.

Note: the radio show was on Toronto’s Classical 96.3FM.