Posts Tagged ‘change’ Blog Index

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Life after feedback: 2 things you should do now!

David Priemer ~ December 10th, 2009

So you followed the 4 East Steps to Getting Started with Rypple and you got some insights from your crowd. Fantastic! Now what?

In my latest video blog I talk about the two things you should do next :

  1. Follow up: seek clarification & engage your audience
  2. Take action: tell your crowd what you’re going to do with their insights

Tip: the second one is hands down THE most important thing you can do with your feedback, so don’t forget to do it!

Enjoy!

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Product & Community

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Do performance reviews deserve a better rap?

Nathaniel Rottenberg ~ November 26th, 2009

The value of the performance review is a hotly debated subject in the business world, and something that we’ve paid close attention to. People are pretty divided, with some saying they’re a waste of time, and others arguing they’re necessary and effective if done properly. Alison Green, of askamanager.com believes performance reviews deserve a better rap.

But when done right, by good managers, performance evaluations can be meaningful and useful, both to the employee and the manager evaluating her. I want to say upfront that performance evaluations should never substitute for regular, ongoing feedback throughout the year.

Exactly! Continuous feedback is so important. Coupled with the performance review, it ensures that an employee gets the feedback they need to develop and succeed. Regular feedback also helps minimize the flaws (infrequent, tied to salary and promotion) of performance reviews. Whether you do performance reviews or not, there is nothing more effective than regular ongoing feedback. Check out the rest of Alison’s post

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Community Marketing

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Improve your site by giving visitors a voice

Jesse Goldman ~ November 5th, 2009

I heard a great interview today on the radio. It was with Warren Berger about his new book Glimmer. The book is about design, specifically the impact design has on everything we do. Berger emphasized that good design is an iterative process – constantly evolving your ideas by getting feedback from colleagues and other consumers of your work.

There is an exciting application to creating the optimal site experience in the online world, and probably an obvious one to many designers – in order to remain at the forefront, it’s critical to constantly evolve and update our sites to continue engaging loyal visitors and generate new traffic.

But how do we get the most accurate picture of what our audience wants? Looking beyond site analytics and third party reviews, is there a way to engage visitors directly, not measuring them by the number of clicks, downloads or time on site, but instead by listening to what they have to say?

What if we just ask them?

“Tell me one thing I can do to improve my site for the next time you visit?”

“What topics should I write about?”

“How did you hear about our site and would you tell a friend? Why/why not?”

etc…

Make it easy for your visitors to share their thoughts and you’ll get a great complement to site analytics and the other input you may get.  One idea is to give people a simple feedback box on your site where they can share with you – make it anonymous to encourage participation (some people may be turned off if their comments are made public).

Designing, and re-designing your site experience based on ongoing feedback from the people who actually use it could be a great way to efficiently grow engagement and loyalty.

Note: the radio show was on Toronto’s Classical 96.3FM.

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Business Development

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What’s New this Week at Rypple: Nov. 3rd

Nathaniel Rottenberg ~ November 4th, 2009

Cool updates to share with you this week: You can now tag your groups and your TouchBase actions with skills.

We’ve got Skills

When you create a group, tag it with the skills you want the group to help you develop. Here’s why: When you go to ask a question to the group, Rypple will suggest questions relevant to the skills you tagged your group with. Don’t forget to add skills to your existing groups.

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For premium users, TouchBase has got skills too. When you and your manager are choosing the three specific actions you’re going to complete, tag your actions with skills. Just like your groups, Rypple will suggest questions based on those skills. This will help you ask the right questions so you get the right feedback to complete your actions!

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Stay tuned for next weeks notes. Same bat channel, same bat time!

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Community Marketing

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What’s New This Week at Rypple: Oct 28th

Nathaniel Rottenberg ~ October 28th, 2009

Another busy week! Three cool new features to tell you about: Share your feedback with your advisers when you take action, edit and delete plans, and the new feedback box

Take Action and Share your Feedback

When you take action, you can now share the feedback you’ve received with your advisers. This is a great way to show your advisers why you’re taking a particular action. Rypple will send your advisers an email with the shared feedback and the action you’re taking, and it will also appear in their feed. Sharing your feedback is also a great way to help your advisers learn and benefit. So the next time you respond to a feedback request and you think “that was a great question, I should ask that” you may learn the results without having to ask it yourself!

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Edit Your Plans

Just last week, we launched Feedback Plans. A plan is a series of Rypple questions, curated by your fellow users and designed to guide your personal development efforts with the click of a button. Based on user feedback, we’ve iterated quickly and added the ability to edit the plans you create. This allows you to add or remove questions after you’ve created and committed to your plan.

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Feedback Box

Many users have told us that it would be awesome if they could collect feedback from their website or blog. The new feedback box allows you to get feedback right on your website without needing a forum or a comment section. If you want to give it a try for yourself all you have to do is:

1. Sign up for a free Rypple account here (or login if you already have one)
2. Ask a question and select the “Create a widget to embed” option
3. Copy the widget code into your site (but don’t forget to click the “Ask Now” button before you do)

Check out Austin Tam’s post “Get Your Own Feedback Box” to learn more and see who else is using it.

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Community Marketing

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The Power of One Thing

Nathaniel Rottenberg ~ October 7th, 2009

The Harvard Business Publishing agrees with our belief in power of one thing.

In the post To Change Effectively, Change Just One Thing, Peter Bregman describes how he  lost 18 pounds in one and a half months. He did it by focusing on cutting down one area of consumption.

…I asked myself: what’s the one thing I can change that will make the biggest difference in my calorie consumption? Everyone has one thing.

We often draw parallels between going to the gym and getting feedback. Everyone knows that these two activities are good for you, but not everyone does it.

Certainly some diets are healthier than others. But in terms of losing weight? No diet was better than any other. Because all diets work through a single mechanism — they restrict your calorie intake. People lose weight when they eat less. If that’s true, then the best diet is the simplest one

It doesn’t matter what one area or skill you choose to focus on, as long as you’re dedicating all of your focus to it.

Typically, people overwhelm themselves with tasks in their eagerness to make a change successfully. But that’s a mistake. Instead, they should take the time up front to figure out the one and only thing that will have the highest impact and then focus 100% of their effort on that one thing.

Don’t try and do to much at once or you will fail. That’s why Rypple only lets you ask one question at a time. Getting feedback on one question makes improvement much more realistic because you’re focusing on one area at a time.

If you’re going to work on a weakness, never choose more than one.

Great point, and something that we truly believe.

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Community Marketing

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Sharing: the Power of Ripples

David Priemer ~ September 25th, 2009

Earlier this week one of our awesome users, Sara Tucker, the Director of Coaching and Team Skills at UCLA’s Anderson School of Management, sent us a very nice email with a fantastic quote. It was a great and timely reminder of why we do what we do here at Rypple, so I wanted to share it:

Hi David,
I just came across this quote last night while skimming Margaret Wheatley’s Leadership and the New Science.

“Each time a person stands up for an idea, or acts to improve the lot of others, or strikes out against injustice, (s)he sends forth a tiny ripple of hope, and crossing each other from a million different centers of energy and daring, those ripples build a current that can sweep down the mightiest walls of oppression and resistance. – Robert F. Kennedy”

I know that spelling is not the same, but I thought I’d send it along.  I’ve heard you all at Rypple talk about changing the world, one question at a time.

Sara

We hope that the hidden feedback our service helps you get, can help you make even a small change for the better in the world…one Rypple at a time we say!

Thanks Sara for the great email and letting us share it!

(If you’re curious, the quote is from a speech Kennedy gave on June 6th, 1966 to the University of Cape Town, in South Africa)

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Product & Community

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The fear of change

Nathaniel Rottenberg ~ June 30th, 2009

I wanted to take a step back and look at the big picture of what social media is really accomplishing. You often hear about the new feature on Facebook or Twitter and what cool thing it is going to allow you to do. But it is not very often that we take a step back and look at how all these great tools are changing how we interact. I think it is very simple, increasing connectedness and making the world an easier place to live.

Social Media is Gutenberg’s printing press of our times. Think about it. With the creation of the printing press humans were able to connect through the written word, no longer having to meet face-to-face to share knowledge. Instead of the individual having to travel, the written word went on the journey. Masses of people could be organized around ideas and beliefs, people could be mobilized around calls to action. It helped bring about the scientific revolution and the renaissance, shifting the balance of power and influence away from the church. It had a major impact on improving the lives of people

Now I don’t know if social media will bring about revolutionary changes like the printing press brought about when Gutenberg first set type around 1440. But it is already having some major impacts. Twitter has emerged as a major information source, and organizational tool for protesters in Iran. It has allowed thousands of people to mobilize and make sure their voices are heard around the globe. Who knows? It may help bring about true democracy in Iran.

Facebook groups allow like minded people to unite, and share their interests. You can become ‘friends’ with someone you have never met, and have a real relationship, even if you never do meet. In short, social media is making the world a smaller place, connecting people from different corners of the world, increasing free speech, and uniting the world as Gutenberg’s press did centuries ago.

A comment we sometimes encounter at Rypple is “I like to give my feedback face-to-face so I’m not going to use Rypple”. I always found this to be an interesting concern. If you think about what Rypple really is, it’s a tool designed to help people help people. The internet, the printing press, social media are never going to replace face-to-face interaction, but are simply tools to make communicating easier. Any tool that introduces profound sociological change starts off by creating fear of that change in everyone but the earliest adopters. We expect the same for Rypple, since we’re shaking up the world of feedback and challenging many of the long held assumptions about the role it plays in productivity, interpersonal relationships, and the workplace.

“… the realm of the technical, as thus defined, is not to be considered as evil in itself; if we think of it in itself … a technique is rather something good, since it amounts to nothing more than a specific instance of our general application of our gift of reason to reality.” – Gabriel Marcel “Man Against Mass Society”

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Community Marketing

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