Frustration is an Opportunity for Improvement
Our work sometimes feels like a never ending cascade of ‘stuff’ with endless to do’s and deadlines! It feels like half the ‘stuff’ we do is not adding real value. How often are you frustrated with the outcome, value or the lack of appreciation of your efforts?
If that is how your work feels than control the urge to act or complain based on these feelings alone. If you verbalize or act out these feelings you will sound and look like a whiny ten year old to your boss, staff and peers.
Rather recognize those feelings as a symptom and an opportunity.
Call a personal time out and go for a coffee or a walk and assess what is really the issue or dynamic that is creating these feelings to well up. Sometimes it’s you and things in your life that are causing these feeling. Fatigue can have an impact on our emotions too. A little exercise and a good night sleep does wonders!
Once you’re clear that this is a valid work problem, prepare examples that highlight how continuing with this activity, process or dynamic is costing the company. It’s important to have a workable alternative(s) or replacement to propose, otherwise you’re just complaining (10 yr old!). Choose the appropriate setting or meeting to table this feedback.
During the meeting, follow these five steps:
- Set a positive context. Refer to several good outcomes that have been experienced as a result of the activity/dynamic you’re addressing.
- Describe current issue/dynamic in matter of fact tone. Humor can be effective, but be careful.
- Ask for feedback to confirm if anyone else shares your feelings.
- Table your solution and guide the discussion.
- Remind the team of the alternative actions you will all take and what value it will deliver.
Photo by claytonjayscott.com. Licensed under CC.
