Sonia Di Maulo Page 1 • Posts 1 – 7 of 7

  • Insights on Exposing Exceptional Performance

    Wednesday, September 15th, 2010 • Feedback

    Exposing Exceptional Performance: It’s what I do Last April, I was making my way to a Kinkos in San Francisco, printing handouts for my presentation at the Annual Conference of the Society for Performance Improvement. I walked in, out of breath, about 15 minutes before closing. I was... more...

  • 10 Ways to Show Respect: Master the Art of Conversation

    Friday, August 6th, 2010 • Corporate Culture

    Think of someone that you are uncomfortable talking to. Why is it so difficult to talk to this person? Do you feel defensive? Do they feel listened to? Do you avoid this person? These are signs that the relationship is lacking trust and respect. One way to help you... more...

  • Leader’s Toolkit: Top 10 Communication Mistakes when Delivering Performance Feedback (part 2)

    Thursday, April 15th, 2010 • Feedback

    This is part two. Before you continue, read part 1. Wanted to provide feedback but never get around to doing it. You feel that your high performers know they do a good job, but you’ve not had time to tell them officially! The feedback to get your employees’ performance from great to... more...

  • Leader’s Toolkit: Top 10 Communication Mistakes when Delivering Performance Feedback (part 1)

    Wednesday, April 7th, 2010 • Feedback

    Let’s talk performance! This isn’t usually at the top of your to-do list. The proper planning, time and energy involved is stressful, for you and your staff. In this anxiety-ridden environment, it’s no wonder we make mistakes! The problem is that we don’t communicate performance successes... more...

  • Is Your Company Really Recognizing Performance

    Monday, March 15th, 2010 • Performance Management

    To feel valued, to know, even if only once in a while, that you can do a job well is an absolutely marvelous feeling. - Barbara Walters Marni and Cecile at WestJet I’ve been on a lot of flights lately and have been lucky to experience exceptional customer service. It doesn’t happen often but... more...

  • How to Transform Negative Feedback: Put On Your Rubber Suit

    Thursday, February 25th, 2010 • Feedback

    The Ideal World In an ideal world everyone is able to deliver potentially difficult feedback with grace and respect. Managers and leaders are able to: Start with the positives to establish trust and build confidence. Offer suggestions that improve future performance. Benefits of Investing in... more...

  • The Power of Feedback in Coaching

    Thursday, February 4th, 2010 • Coaching

    Peggy helps me focus and believes in me. I feel motivated to do outstanding work to keep getting praise, recognition and results. Which ideas describe Peggy’s coaching ability? Which ideas show her ability to offer powerful, inspiring feedback? It’s difficult to identify where coaching ends... more...