Tihomir Bajic Page 1 • Posts 1 – 6 of 6

  • Book Review: Management Rewired by Charles S. Jacobs

    Thursday, June 3rd, 2010 • Leadership

    We know our brains use a trick when we watch our favorite TV show. The brain merges consecutive still images into a fluid motion and we observe action. Yet, we often insist we objectively observe other events. Latest research shows that everything we experience with our senses is also... more...

  • Effective Coaching

    Tuesday, January 19th, 2010 • Coaching

    My father taught me how to ride a bike. He showed me the basics and provided the setting for success - he held on to the back of my seat to prevent me from falling but let me steer. He let me take on the challenge and subsequent glory. I learned how all on my own - or so I thought - and, more... more...

  • Customer Service & Product Quality: Two Sides of the Same Coin

    Thursday, November 12th, 2009 • Corporate Culture

    Rypple is a product oriented company so it's essential to get people excited about our product. We are also often praised for our customer service. Is it possible to maintain this high level of user satisfaction with both our customer service and product quality? Can a company, especially during... more...

  • Learning from Failure II

    Tuesday, August 4th, 2009 • Feedback

    The more you have riding on an idea, the more it hurts to be wrong. Human nature sometimes tricks us into perceiving disproved assumptions as failure, which can stop us from carrying on with the original idea. Successful people actually do the opposite, persisting and adapting even in the face of... more...

  • Learning from Failure

    Thursday, July 23rd, 2009 • Feedback

    [caption id="" align="alignright" width="108" caption="Michael Jordan"][/caption] We've all failed many times and on many different occasions. Successful people not only embrace the failure but incorporate it into their learning process. It's important to remind yourself regularly that failure... more...

  • Customer Service is Everyone's Business

    Thursday, January 29th, 2009 • Corporate Culture

    I blogged recently about the excitement and instant gratification I received from helping one of our users immediately after he had an issue. I'll expand on that post by comparing my personal experience in dealing with two very successful companies; a wireless provider I will call Acme Wireless and... more...