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Rypple™ Privacy Policy

Latest Update: February 3rd, 2010

TRUSTe: click to verify

Rypple is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.rypple.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact privacy@rypple.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url=http://rypple.com. TRUSTe will then serve as a liaison with us to resolve your concerns.

Summary

Rypple is built on trust. Our users trust us to safeguard their confidential feedback. We constantly work to increase this trust and enhance our privacy processes and policies.

• No one will ever be told what feedback was sent by you or what feedback was received by you (unless you let people know yourself).
• When you give feedback we will never reveal your identity to anyone, including the person who asked for your advice.
• We will not sell or rent your personal information to third parties for promotional purposes.
• We collect your email and password if you register on Rypple. If you don't register, we don't collect any personal information. We record where our users come from, and what browsers they use. We use cookies to improve our site's functionality. If you wish to purchase one of our products we will collect your name, email and credit card information.
• We may provide your personal information to others if: you specifically asked us to; or if we have to by law; or we have to in order to deal with fraud, security or technical problems; or to protect Rypple, its users, or the public from imminent harm.
• We never associate your personal information with the aggregated data we gather on how people use Rypple.
• We use third party service providers: to conduct site analytics to determine how to improve our site’s usability; to track user requests and bug reports to help us resolve user issues; and to host the Rypple service.

We update this policy from time to time, so check back here occasionally.

The Policy

1. "Personal Information"

1.1. For the purposes of this Privacy Policy, personally identifiable information ("Personal Information") means any information collected by or provided to Rypple that could serve to identify an individual, such as: (i) first and last name; (ii) physical address; (iii) e-mail address; (iv) telephone number; (v) credit card information; or (vi) any combination of personal information that could be used to determine identity.

1.2. Any other capitalized terms used in this Privacy Policy are either defined in this policy or within the Rypple Terms of Service.

2. Integrity of Information

2.1. Rypple takes protecting its users' privacy very seriously. To help ensure user Personal Information is secure, Rypple communicates this Policy to Rypple employees and strictly enforces privacy safeguards within the company.

2.2. Rypple has processes in place to keep Personal Information accurate, complete, and up to date for the purposes for which it is used. Users always have the right to access and correct the Personal Information that has been provided.

2.3. Rypple takes precautions - including administrative, technical, and physical measures - to safeguard Personal Information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

2.4. Rypple uses Secure Socket Layer (SSL) encryption when transmitting sensitive information that you enter on our registration or order forms. In particular, Rypple encrypts your password and credit card information when provided. To learn more about SSL, please follow this link: http://en.wikipedia.org/wiki/Transport_Layer_Security.

3. What Information Does Rypple Collect?

3.1.Rypple collects data regarding the users of the Service, including:

1. the Internet Protocol (IP) address of the user's computer (which may or may not be associated with a particular Internet Service Provider (ISP)),
2. the referring URL, if any, and
3. the browser software identification (i.e. the brand and version of your browser software).

3.2. Rypple may track the domains from which people visit the website, but Rypple cannot see a user's zip code, postal code, city or country unless the user chooses to explicitly provide this information.

3.3. In order to use Services or to ask for feedback, a user must register a Rypple account ("Account"). When creating the Account a user will be asked to provide an email address and a password.

3.4. During use of the Services, a user may solicit anonymous feedback from others and that feedback and associated data will be maintained in order to provide the Services.

3.5. If someone is not a Rypple user, and is responding to a request for feedback from a Rypple user, then the respondent will not be asked to register and does not need to provide any Personal Information to respond.

3.6. The website through which Rypple provide Services may use "cookies" to enable you to sign in to the Services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server, which may contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. Rypple uses cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Rypple Services that depend on cookies.

3.7. Rypple may collect aggregated and/or statistical data regarding the use of the Services, including, without limitation, frequency and patterns of use, tag usage, feedback request trends, etc. ("Aggregated Data"). Aggregated Data shall not reveal Personal Information. Rypple may make use of, or make such Aggregated Data available to third parties, in any manner in its sole discretion.

3.8. For European users, please note that in order to provide the information or Services you have requested, your Personal Information may be transferred or stored on computer equipment or in offices that are located outside the European Economic Area, and you are deemed to consent to the same.

3.9. If you feel that the Rypple Service could be useful for a third party you know (e.g. your friends or family members, etc.), you may use the Rypple Invite feature to invite them to register a Rypple account. If you choose to use our Rypple Invite feature to tell a friend about our site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Rypple.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

3.10. If your Personal Information changes, or if you no longer desire our service, you may correct, update, or deactivate it by making the change on our member information page accessibly by selecting 'My Settings' from within Rypple, or by emailing our Customer Support at support@rypple.com or by contacting us by telephone or postal mail at the contact information listed below.

3.11. If you use the Rypple Support forum, the Rypple Blog or chat room on this Web site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.

3.12. We utilize an import contacts feature to help you get feedback from your contacts. At your request we will search your email address book to help you import your contacts to our site.

4. How is the Information Used?

4.1. Your Personal Information will not be sold or rented to anyone.

4.2. Subject to the terms of this Privacy Policy, Personal Information will be provided to third parties only when and if:

1. you have given your express opt-in consent to share the information;
2. your information must be shared by necessity to provide the Service or information you have requested (in which case those people or companies are strictly limited to using that information only to the minimal degree necessary to provide the Service or information you have requested);
3. Rypple has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
   1. satisfy any applicable law, regulation, warrant, subpoena, court order, legal process or enforceable governmental request;
   2. enforce applicable Terms of Service including investigation of potential violations thereof;
   3. detect, prevent, or otherwise address fraud, security or technical issues; or
   4. protect against imminent harm to the rights, property or safety of Rypple, its users or the public as required or permitted by law.

4.3. When a corporate client wishes to acquire a Corporate License and informs us that an individual who will have access to an Account under the Corporate License is an employee or contractor, we will confirm whether or not an individual already has an Account. If he or she already has an Account, this will be confirmed to the corporate client.

4.4. In the event that Rypple is acquired or transfers some or all of its operations or assets to another company, information collected, including Personal Information, may be one of the assets so assigned. You consent to such a transfer of your Personal Information, provided that the transferee shall be bound by the terms of the privacy policy in effect at the time of its collection.

5. Who Can See Feedback?

5.1. The content of the feedback requests or responses solicited by a user through the Service will not be provided or disclosed to that user's Employer in any manner that could enable such Employer to identify such user without the user's express consent. Employers who provide Accounts through a Corproate License may be provided aggregated and/or statistical data regarding the use of the Services by those Accounts used by such Employer's employees or contractors, including, without limitation, frequency and patterns of use, tag usage, feedback request trends, but such data shall not contain Personal Information.

5.2. Employers that provide users with Accounts through a Corporate License may be provided access to data regarding the frequency and nature of the Services accessed or used by such users, but the content of the feedback request or the responses will not be accessible to the Employer.

5.3. Rypple periodically posts customer and user testimonials on our web site which may contain Personal Information such as the customer or user’s name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our website under public pages please send your request to privacy@rypple.com.

6. Privacy Policy Maintenance and Enforcement

6.1. Rypple may occasionally update this Privacy Policy to reflect changes in Services and customer feedback. When Rypple posts material changes to this Privacy Policy, the “Latest Update” date at the top of policy will be updated and a prominent notice will be placed on the site’s homepage. We encourage you to periodically review this statement to be informed of how Rypple is protecting your information.

6.2. If Rypple wishes to use Personal Information in a manner different from that stated at the time it was collected, Rypple will update this Privacy Policy and notify users of a material change in the privacy policy by way of an email or by providing 30 days notice on the Site. Unless you consent otherwise, such changes shall only apply to information gathered on or after the date of the change.

6.3. The above-noted "Summary" is informational only and in the event of any conflict or perceived conflict between the language of such summary and the terms of this Privacy Policy or of the Terms of Service, the terms of the Privacy Policy or the Terms of Service, as applicable, shall prevail.

7. Contact

7.1. Rypple welcomes comments regarding this Privacy Policy. If you have questions about this policy please contact us:

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